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How we protect your account and your data

When you open an account with indobet365 asli, your legal rights and account security sit at the centre of how we operate.

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indobet365 asli How we protect your account and your data
LEGAL SUPPORT PATHS

How to contact us about policy and account rights

Team online

Email Support

Send account, data or legal questions to our dedicated inbox. Responses typically arrive within 24 hours on working days. Include your account number and a clear description of your request.

Live Chat

Reach our support team via in-app chat from 08:00 to 23:00 Indonesia time, seven days a week. Our agents can clarify policy, escalate account concerns, and direct you to the legal team if needed.

Account Settings

Access your legal preferences, payment authorisations, and data requests directly from your account dashboard. Open your account, navigate to Settings, then Legal & Privacy to review or modify your choices.

HOW WE PROTECT YOU

Data handling, account security and your control

Encryption & Storage

Your personal data and payment details are encrypted in transit and stored on servers in compliance with regional standards. We do not sell or share your data with third parties outside of payment processors and legal-required authorities.

Cookie & Tracking Policy

We use cookies to remember your login session, track your gameplay for fraud prevention, and improve site performance. You can manage cookie preferences in your browser settings; some features may not work if you disable them.

Account Access & Verification

To withdraw funds, we verify your identity against your deposit records and payment method. This protects your account from unauthorised access and ensures payouts reach only the account holder.

Data Retention

After your account closes, we retain transaction records for seven years where local law permits, to respond to disputes and comply with financial regulations. Personal contact details are deleted within 90 days unless legal holds apply.

Right to Access Your Data

You can request a full copy of your stored personal data, including gameplay history and payment records. Submit requests via email or live chat; we'll deliver a downloadable file within 14 working days.

Dispute & Complaint Process

If you believe your account or transaction has been mishandled, open a dispute through your account dashboard or contact support with details. We investigate within seven days and provide a full response in writing.

Your rights, our policies, and how to use them

We collect your name, date of birth, email, phone number, payment method details, and transaction history. This information is used to verify your identity, prevent fraud, and process deposits and withdrawals. We do not collect payment card PINs or store card data directly; that remains with your payment provider (DANA, OVO, GoPay or QRIS).

Transaction records and account history are retained for up to seven years where local law permits, to resolve disputes and comply with financial regulations. Personal contact details (email, phone) are deleted within 90 days unless a legal hold applies. You can request deletion of non-essential data sooner by contacting our legal team.

Yes. Email our legal team or use the Data Access option in your Account Settings to request a copy of everything we hold about you. We'll send a download link within 14 working days. You can also request corrections to your name, address or contact details at any time through Settings.

Contact support immediately via live chat or email with details of the suspicious activity. We'll verify your identity, lock your account temporarily, and review transaction logs. If unauthorised deposits or withdrawals occurred, we investigate and escalate to our legal and finance teams within 24 hours.

We cross-check your name, date of birth and payment method against your deposit records. If you're withdrawing to a different account or a new payment method, we may request proof of identity (national ID or passport photo). This protects your funds and prevents fraud; verification usually takes under an hour.

If a deposit via DANA, OVO, GoPay or QRIS is deducted from your account but doesn't appear in your wallet, contact support with the transaction reference number from your payment app. We investigate with your payment provider within 24 hours and reverse the charge or credit your wallet. Funds are returned within 3–5 business days.

You can close your account immediately through Settings, and we will flag it for permanent deletion. Personal contact details are removed within 90 days. Transactional data is retained for up to seven years where local law permits for legal and regulatory purposes, but your name and active account status are deleted from our login system.

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